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Frequently Asked Questions (FAQs)
Do you have a physical store?
Yes! Visit us in person to see and try on items.
How do I choose the right size?
Each clothing item includes a size chart, and footwear listings offer fit suggestions. Still need help? Give us a call — we're always happy to assist.
What is your shipping policy?
We ship using the fastest, most cost-effective courier or post for your area, with tracking on every order.
Nationwide shipping is free on orders over $125. Local and province-wide delivery typically takes 1-3 business days; out-of-province orders usually arrive within 2-7 business days.
Delivery times may vary due to weather or unforeseen delays, click here for full details.
What is your return policy?
Unworn items with tags attached may be returned within 30 days for a full refund. After 30 days or in certain cases, store credit may be offered.
Return shipping is the customer's responsibility, and refunds are processed once items are received and inspected. Click here for full details.
Are any items final sale?
Yes. For hygiene reasons, tights, undergarments, earrings, cosmetics, body & hair care items, plus footwear worn on bare feet are final sale.
Custom or made-to-order items, clearance, and select sale items are also non-returnable.
Do you have a Rewards Program?
Yes! Earn points on every purchase and redeem them on future orders. Click the Rewards button in the bottom-left corner of the page to learn more.
